Tuesday, July 23, 2013

COMMENTARY DISCONNECT: ‘The Ethical Foundation of Performance Measurement and Management’ by Michael F. Brown and Jason Stilwell & the Government Culture of Santa Barbara County & the City of Carmel-by-the-Sea

In 2005, Michael F. Brown, county executive officer of Santa Barbara County, California, and Jason J. Stilwell, project manager for Santa Barbara County, co-authored an article entitled “The Ethical Foundation of Performance Measurement and Management” which was published in Public Management Magazine by International City/County Management Association.  It reads, in part, as follows:

These "common ethical values that are applicable and knowable to all, regardless of gender, race, age, wealth, class, politics, or religion . . . are trustworthiness, respect, responsibility, fairness, caring, and citizenship" (Josephson Institute).

As professional local government managers, we know that competence is a trademark value.  Professional competence was one of the primary reasons cited during the Progressive Era for developing the concept of the professional local government manager. Competence continues to be one of the hallmarks of the profession, as shown by the professional organizations devoted to the effort, such as ICMA; the expansion of public administration graduate-school programs; and the advent of credentialed managers.

Competence involves equity, transparency, honesty, and accountability. The four traits are "the standards for excellence in democratic local governance" (ICMA "Ethics" Web page). These four traits, as embodied in the professional local government management system, are rooted in fundamental principles of governance.

Management by performance embodies ethical management. Performance management demonstrates competence and meets the underlying ethical values of professional local government management, including trustworthiness, respect, responsibility, fairness, caring, and citizenship.

Juxtaposed against this ”Performance Management Is Ethical Management” verbiage is the culture of Santa Barbara County government as reported in the news article entitled “Executive Privileges Should Mike Brown Continue to Be the Most Powerful Bureaucrat in Santa Barbara County?" Santa Barbara Independent, 2009.  The article states, in part, as follows: 

In 2004, former personnel director Ann Goodrich was paid $925,000 in a settlement after she filed a complaint with the state employment office claiming she’d been “harassed, subjected to a hostile work environment, and was discriminated against.” She alleged that her August 2003 firing after 16 years on the job was “in retaliation for opposing and reporting discriminatory and harassing workplace conduct by Brown, and for cooperating in the investigation thereof.” The settlement, which was reached before a lawsuit was filed, also stipulated that Goodrich resigned and wasn’t fired-Brown asserts he’s never fired anyone-and also bars anyone from speaking about the matter.

Then, in 2006, former public defender Egar filed suit against the county, alleging that Brown screamed in his face, spit at him, and threatened to “slaughter” him in front of the supervisors. Egar, who didn’t return calls for this story, dropped the suit in June 2008 without any explanation. Details remain scarce, but the county did spend $440,192-including $278,539 on outside legal representation-fighting the lawsuit.

And this year, the county is facing yet another lawsuit involving Brown. This one comes from Heidi Garcia, a former assistant director of ADMHS, who alleges that, after complaining about a hostile work environment, she was “increasingly retaliated against” by Brown, Sue Paul, and ADMHS executives. According to the suit, “Brown has admitted to others that Garcia had to be terminated because she filed complaints, consistent with his history, pattern, and practice of punishing complaining executives and managers who oppose biased, intolerant, harassing, discriminatory, and retaliatory workplaces in the county.” Brown said he had very little interaction with Garcia and wasn’t her direct supervisor.

When asked in a recent interview if, considering this and the $1.4 million he has already cost the county, Brown thinks he might be a liability, he quickly and bluntly answered, “No.”

Note:  In September 2010, former Santa Barbara County executive Heidi Garcia, at one time the second-in-command in the Alcohol, Drug and Mental Health Services department, was awarded $431,000 in damages by a Santa Barbara jury for wrongful termination and “unlawful retaliation” against her by county officials, including named defendants Michael F. Brown, CEO, and Susan Paul, Assistant CEO, Human Resources Director.  Paul resigned effective October 1, 2010, Brown retired at the end of October 2010 and Jason Stilwell became City Administrator, City of Carmel-by-the-Sea in 2011 after his tenure in Santa Barbara County between 2003-2011. 

And more recently, in June/July 2013, the following concerns expressed by Editor/Publisher/Owner Paul Miller, The Carmel Pine Cone, to Jason Stilwell, City Administrator, (copy to Mayor Jason Burnett), regarding the City’s handling of the McInchak matter, Miller opined, as follows:

“In my opinion, you are hiding important, material information from the public about what is going on at their own city hall and with their tax dollars, and you are hiring expensive lawyers (with other people’s money) to enable you to do it.  It is all very, very wrong.”

And, Paul Miller opined to Jason Stilwell (copied to Jason Burnett and Mike Calhoun), as follows:

Your answers make no sense. I'm sorry, but I get upset when a government official uses bureaucratic nonsense to stonewall the public and keep vital information secret.

Laws protecting government employees from public disclosure of ''personnel matters" are obviously not intended to mean and must not mean that their alleged crimes are to be kept secret.  How could that be?  “Employee A is suspected of murdering Citizen B at city hall, but we have to keep it secret because the suspect is an employee·"?? That is utter nonsense. Please think.

Please think.”  Indeed.

  • Seven of the eight years in which Jason Stilwell was a Santa Barbara County employee, he was under County Executive Officer Michael F. Brown operating in a “hostile work environment” culture.
  • About one year after Jason Stilwell became city administrator, City of Carmel-by-the-Sea, he hired Susan Paul as administrative services director.  Yet, given Paul’s record in Santa Barbara County, unbelievably Jason Stilwell recently wrote that “We have zero tolerance for harassment in the workplace, violence in the work place, misconduct, or misuse of public funds.” 
  • Former Carmel-by-the-Sea Human Resources Manager Jane Miller (a victim of harassment, discrimination and retaliation) was replaced by Susan Paul (a perpetrator of wrongful termination and retaliation). 
  • Too often, City Administrator Jason Stilwell responds to queries from the media and public with self-described “cryptic” responses which are incomplete, misleading and “nonsense.
  • Since Jason Stilwell has become city administrator, instead of answering questions from the media and the public, queries are ignored or the City labels queries public record act requests and expends thousands of taxpayer dollars a month hiring attorneys to either rationalize the nondisclosure of information, redact information, deny the existence of information or delay the transmission of public records.
There is a disconnect between the City’s “core standards” of “quality service, accountability, efficiency, and a customer orientation” as articulated by Jason Stilwell, City Administrator, and reality.  Note:  The County of Santa Barbara had similar standards or “values,” namely “Accountability, Customer-Focus and Efficiency.”

SOURCES:
Should Mike Brown Continue to Be the Most Powerful Bureaucrat in Santa Barbara County?
Thursday, February 5, 2009
by CHRIS MEAGHER

September 09, 2010 11:34 pm  •  By Samantha Yale Scroggin/Staff Writer

Susan Paul Will Step Down as County’s Human Resources Head
Wednesday, September 15, 2010
by CHRIS MEAGHER

by Michael F. Brown and Jason Stilwell

No comments: