ABSTRACT: The 2014-2015 Monterey County Civil Grand Jury Report “FAMILY AND CHILDREN’S SERVICES—A STRESSFUL WORK ENVIRONMENT” document copy is embedded. FINDINGS, RECOMMENDATIONS and RESPONSES REQUIRED sections are reproduced.
F1.
The FCS Branch may place staff social workers in new positions
without sufficient and necessary
orientation and training.
F2.
The FCS Branch may place supervisors in assignments without
sufficient orientation or training.
F3.
Conditions and priorities in the work environment make it
difficult for staff to attend training sessions
if the training is on site.
F4.
There are some supervisors who communicate to subordinates in an
unacceptable, demeaning manner.
F5.
Some supervisors use the removal of the 9-80 schedule as
punishment for work issues that could
be handled in a less threatening manner, and in a way that wouldn’t compromise
office function.
F6.
FCS Branch talks about team building but does not uniformly
implement it in a pragmatic manner.
F7.
There appears to be a lack of knowledge and application of
emotional intelligence in the FCS
Branch.
F8.
Social workers within FCS are passionate about their work but
don’t feel supported or appreciated by some supervisors and management.
F9.
Emergency calls often interfere with lunch breaks; often these
breaks are not taken because of the amount of work required of each employee.
F10.
FCS Branch and the Monterey County DSS offices are difficult for
the public to locate due to
lack of both exterior and interior signage.
RECOMMENDATIONS
R1.
The FCS Branch implement a “Zero Tolerance Policy” for anger in
the interactions between all
staff.
R2.
The FCS Branch provide training for emotional intelligence, work
stress, and communication skills for all staff.
R3.
The FCS Branch enforce the policy of requiring supervisors to
meet with employees one-on-one
on a monthly basis.
R4.
The FCS Branch provide time for employees to devote to training
without interruption.
R5.
The FCS Branch assign supervisors to units only after those
supervisors have had experience and
training in those units.
R6.
The FCS Branch assign supervisors and staff to jobs that reflect
individual abilities and provide
training and sufficient orientation to develop and support those abilities.
R7.
The monthly supervisory meetings be used, and documented, to
resolve all individual matters such as personal leave, workload efficiency, and
general progress. There should be no surprises
at evaluation time.
R8.
Staff meetings, both for individual units, programs, and all
staff be held regularly. Program managers
should attend these. The agency director should also attend “all staff”
meetings, and
solicit input from line staff so that they maintain an awareness of the morale
of the office.
R9.
FCS Branch require transparency in procedures and case
assignments.
R10.
The FCS Branch management be observant regarding whether
employees have had a half-hour respite at appropriate times.
R11.
The building at 1000 South Main Street in Salinas be provided
with signage to clearly inform the public that it is the location of the
Monterey County Department of Social Services and
the FCS Branch.
R12. The building be provided with interior signage to help guide the public to the appropriate offices.
Pursuant to Penal Code Section 933.05, the MCCGJ requests responses to all Findings and Recommendations as follows:
•
June 19, 2015
(9 pages)
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